Responsible Gaming
Gaming Should Be Entertainment
At Epilepsie Outaouais, we are committed to promoting responsible gaming practices. Online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Please gamble only with money you can afford to lose, and never view gambling as an investment or income source.
Age Verification
You must be at least 18 years of age or the legal gambling age in your province to participate in online casino gaming in Canada. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal age, please do not access our gaming platforms.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, help is available:
- Chasing losses: Continuing to gamble to recover money you've lost
- Hiding gambling: Concealing the amount of time or money spent gambling
- Neglecting responsibilities: Missing work, school, or family time due to gambling
- Financial problems: Borrowing money or going into debt to gamble
- Mood changes: Becoming irritable, anxious, or depressed when unable to gamble
- Loss of control: Being unable to stop or reduce gambling despite wanting to
- Escalating stakes: Needing to gamble larger amounts to achieve the same excitement
- Failed attempts to quit: Repeatedly trying and failing to stop or control gambling
- Using gambling to escape: Gambling to cope with stress, anxiety, or negative emotions
Self-Help Tools & Controls
We provide several tools to help you maintain control of your gaming experience:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Restrict the amount of money you can lose in a given timeframe
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently block your account to take a break from gambling
- Account Cooling-Off Period: Request a mandatory break from gaming activities
- Session Time Limits: Set automatic session timeouts to remind you to take breaks
Contact our customer support team to activate any of these tools. Your responsible gaming choices are always respected and supported.
Support Organizations — Get Help Today
If you or someone you know is struggling with problem gambling, please reach out to one of these trusted organizations:
Canada
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Responsible Gambling Council
Website: www.responsiblegambling.org
Dedicated to problem gambling prevention and treatment in Canada -
Problem Gambling Services Ontario
Helpline: 1-855-222-8855 (Free, confidential, 24/7)
Available across Ontario with professional counseling and support
North America
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National Council on Problem Gambling (USA)
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (USA)
International
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GamCare (United Kingdom)
Website: www.gamcare.org.uk
Free support and information for problem gamblers -
GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling -
Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Confidential counseling and support services
All services listed above are free, confidential, and available to anyone seeking help.
If You Need Help
You are not alone. Problem gambling is a recognized health condition that can be effectively treated. If you are experiencing difficulties with gambling, please reach out to one of the support organizations listed above immediately.
Speaking to a counselor or support specialist is confidential, free, and the first step toward recovery. Whether you're concerned about your own gambling or that of a loved one, help is available right now.
Your wellbeing is our priority. Please gamble responsibly.